what's wrong with social media

Everything That Is Wrong With Social Media

You get the impression that something is seriously wrong with social media in 2018, I believe strongly that it comes down to two fundamental issues that are both exacerbated by the lack of moderation on these platforms and the conflict of interest driving the businesses behind it all.

banking customer experience

The Technology and Digital Trends Transforming the Customer Experience in Banking and Finance

If there is one area that tech is disrupting in 2018, it's the financial sector. After years of fighting through stiff regulation, fintech companies are finally making headway - often lead by financial institutions themselves who have realized that to create the experience that the customers want, they need to change how they do business.

big social network instagram

Instagram Now Has 1 Billion Monthly Active Users

Another day, another billion person social network. How do I feel about Instagram? It's been love, hate, love, hate, and now it's even more complicated.

leveraging data lakes for artificial intelligence

How to Leverage Data Lakes

One of the promises of big data is to power the Artificial Intelligence revolution. One of the realities of big data is that it is big. Data has been collected for years, with different architectures and different qualities. Oftentimes these databases started mixing with each other, becoming giant data repositories. And they have a name, Data Lakes. In this guest post by my friends at Tenfold, you will learn about Data Lakes and how you can use them. Dig in!  

measuring performance on digital platforms

Measuring Performance on Volatile Digital Platforms

Last week I gave a presentation about measuring performance on volatile digital platforms. Which platforms are volatile you might ask? Facebook and Instagram. They are changing so fast that traditional social media KPIs cannot be compared to each other year over year. The answer is to go back to basics.