Writing

Is Omnichannel Strategy Real?

You want to control the customer experience to be able to optimize it, but if you can't assure a customer experience on par with your best competitors, you won't have much to optimize.

Blockchain Will Not Provide A Viable Alternative for Doing Business

Blockchain suffers from some intrinsic contradictions that will keep it from becoming a new way of doing business on any sort of large, legitimate scale.