Improving Customer Experience (CX) with Data Visualization (DV)

Your customers are key - everyone deserves top notch service. But managing your customer service gets more and more difficult the bigger your company gets. Luckily you can use the same data visualization techniques that are bringing lots of value in other areas of business to customer service. That's what this guest post from JSCharting … Continue reading Improving Customer Experience (CX) with Data Visualization (DV)

How to Leverage Data Lakes

One of the promises of big data is to power the Artificial Intelligence revolution. One of the realities of big data is that it is big. Data has been collected for years, with different architectures and different qualities. Oftentimes these databases started mixing with each other, becoming giant data repositories. And they have a name, Data Lakes. In this guest post by my friends at Tenfold, you will learn about Data Lakes and how you can use them. Dig in!  

The Beginner’s Guide to WordPress Admin Tools

WordPress is one of the foundations upon which the Internet is built. If you're not already using WordPress, you're probably thinking about it. Start here with this guest post about the tools in WordPress Admin written by James Gorski.

Raising the Bar for Ecommerce: The Omni-Channel Approach to Customer Experience

E-commerce is not limited to online sales. A customer can pass from one sales touchpoint to another. How you react to that can determine whether you win or lose the tidal shift in retail. Read this guest post from my friends at Tenfold!

How Can a CRM Improve Your eCommerce Sales Teams’ Productivity?

The true promise of CRM programs is to improve the productivity of sales teams, and this is just as true with e-commerce sales as with offline sales. This guest post from Tenfold outlines how CRM programs have evolved to be the key to unlocking e-commerce sales growth. Read now!