cross channel customer support

5 Best Practices For Omnichannel Customer Service

If your business only offers call centers or email as customer support, you're not thinking omnichannel. You need to be where your customers are and be ready to engage with them - their way. Here's a guest post from Tenfold about how to get started and the value omnichannel support can bring to your business.

challenges for brand content managers

How Brand Content Managers fit into Organizations

I gave a talk this month about how the role of Brand Content Manager fits into major organizations, uniquely based upon the new demands of the digitalization of brands and their always-on content. In this presentation you'll find a bit of history, the missions of brand content managers, their challenges, and ideas for moving forward effectively.