Why The United Ejected Passenger Fiasco Will Not Hurt Its Brand

Quick informal survey: before two days ago, how many of you loved United Airlines? Yeah, I thought so. The video of the poor man getting ripped out of a plane due to the reality of over-booking looks bad. The screaming added a level of barbarism. The blood on his face when he came back only … Continue reading Why The United Ejected Passenger Fiasco Will Not Hurt Its Brand

Goodbye Nike: Breaking Up With A Brand

Brand loyalty is a serious thing. I need a new product, I'm not sure which one is the best. I go with what I know. I go with the brands I trust. But brand loyalty is also about emotion, and if there is one brand that hurdles over the competition in terms of emotion, it's … Continue reading Goodbye Nike: Breaking Up With A Brand